Swedbank Live Chat
Swedbank AS Liivalaia 8 15040 Tallinn, Estonia Phone +372 6310 310 Fax +372 6310 410 info@swedbank.ee S.W.I.F.T.: HABAEE2X Register code: 10060701 VAT number: EE100354546. Swedbank’s first customer service chatbot successfully answers eight out of ten customer inquiries without human help. There are a few takeaways from this trend, but the lesson human live chat reps need to understand first is, “Don’t be a robot.” Your job as a customer service rep is not to merely answer questions. As we enter into 2021, some Nacha rules are expected to come online that will affect merchants, financial institutions (FIs), and billers. One rule adds a new data security procedure when a merchant/FI/biller keeps its customers’ deposit account information in electronic format.
Customer Service Centre – Private
+46 (0)771-22 11 22
Open 24 hours a day*. You can perform several different transactions via self-service, or get help from an advisor via personal service in Swedish and English.
Customer Service Centre – Corporate
+46 (0)771-33 44 33
We can answer your general questions in Swedish and English. If you are connected to personal service with a code, we will also assist you with advice and bank transactions for your company. Open 24 hours a day*.
Digital Support
+46 (0)771-97 75 12
When you require technical assistance or support on how to use the Internet Bank, the app or our other digital services, please call our Support division. Open 24 hours a day*, available in Swedish or English.
Swedbank Live Chat Live
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Swedbank Live Chat App
+46 (0)8 411 10 11
Open 24 hours a day.
Swedbank Live Chat Online
* Exception to opening hours on some big holidays such as Christmas, Easter and Midsummer.